FAQ
Questions, answered honestly.
Independent-service status, fees, refunds, activation limits, timing, and safe data sharing.
Are you an official wireless carrier?+
No. We're an independent service website. Carrier names are used for identification only unless a specific authorized relationship is clearly stated.
How long does a refill or activation take?+
It depends on carrier systems, account status, device compatibility, and payment confirmation. Estimated timing is shown before you commit.
Are fees shown before payment?+
Yes. Refill amounts, service fees, taxes, and processing charges are shown separately before payment.
Can every phone be activated?+
No. Activation depends on carrier eligibility, device compatibility, SIM/eSIM status, and account requirements.
What information should I avoid submitting?+
Don't submit passwords or unrelated sensitive information. Only provide what's needed to process your request.
Can completed refills be refunded?+
Completed refills and carrier-imposed charges may not be refundable. Review the Refund Policy before you pay.
Ready to get started?
Call now for refill, bill payment, FiOS, activation, and gift-card service.
Call during Mon to Sat 8:00 AM to 5:00 PM, or send a request and we will respond using your selected contact method. Outcomes depend on carrier/VidaPay systems, product availability, account eligibility, and verification.
Open now · Mon to Sat 8:00 AM to 5:00 PM