Itemized fees and total due
A processing or service fee may apply to each payment request. The bill amount, service fee, applicable taxes or processing charges, and total due are shown separately before payment is submitted.
Payment policy
Payment review before confirmation.
Internet Phone Refill shows the bill amount, service fee where applicable, taxes or processing charges where applicable, and total due before payment is confirmed. Do not submit payment until the total due and applicable policies have been reviewed.
Final transaction review
Bill-payment, carrier, digital, or VidaPay-channel transactions may become final and non-refundable once submitted or processed through the applicable provider, payment network, carrier, or VidaPay channel.
Posting time
Most eligible requests are submitted promptly after successful payment, but final posting may vary by provider, account type, payment network, carrier rules, account status, and risk review. Some payments may take up to 24–48 business hours to post.
Customer responsibility
Customers are responsible for entering accurate provider, account, billing ZIP, service address, contact, and payment information. Incorrect information may delay processing, cause a request to fail, or result in a non-refundable carrier or payment-channel transaction.
Risk review
Payment requests may be reviewed by risk controls for suspected fraud, unauthorized activity, inaccurate account details, duplicate submissions, provider restrictions, or payment-network issues.