Legal information
Refund Policy
Review this page carefully before submitting a request or payment.
Refund Policy
This Refund Policy explains how refund requests are reviewed for phone refills, activation plans, SIM/eSIM services, digital products, and support requests submitted through this website.
Before processing starts
If you request cancellation before work begins, before a refill is submitted, before activation processing starts, and before a carrier or payment-dependent transaction is initiated, your order may be eligible for cancellation or refund subject to any payment processor limitations.
After processing starts
Service fees may become non-refundable after support work begins, after account or device details are reviewed, after an activation request is prepared, or after a refill/activation request is submitted to an applicable provider or carrier system.
Completed digital transactions
Completed refills, successful activations, issued digital service credits, carrier-imposed charges, and completed prepaid transactions may not be refundable. Many prepaid carrier transactions are final once submitted successfully.
Incorrect customer information
Orders delayed or failed because of incorrect phone numbers, wrong carrier selection, wrong plan amount, incompatible devices, incorrect SIM/eSIM information, missing ZIP codes, or other inaccurate customer-provided details may not qualify for a full refund if costs or service work have already been incurred.
Duplicate orders
If you accidentally place a duplicate order, contact support immediately with both order numbers. A refund may be possible if the duplicate request has not been processed or submitted.
Carrier delays and eligibility issues
Carrier outages, account holds, device incompatibility, porting delays, payment review, or eligibility restrictions may affect timing and outcome. These issues do not automatically create refund eligibility if service work has been performed or a carrier transaction has been completed.
How to request a refund
Contact support with your name, order number, payment date, phone number involved in the request, and reason for the refund request. Refund reviews may require verification of order status and payment status.
Chargebacks and disputes
Please contact support first so the order can be reviewed. Chargebacks for completed digital or carrier transactions may require evidence showing the order, customer submission, service status, and delivery or processing records.