Policy
Refund Policy
This Refund Policy explains how refund requests are reviewed for phone refills, activation plans, SIM/eSIM services, bill-payment transactions, digital products, and requests submitted through this website.
Completed transactions
Payments, refills, activations, gift-card purchases, or bill-payment transactions may become final and non-refundable once submitted or processed through the applicable carrier, provider, payment network, or VidaPay channel. Review all details, fees, timing, and policies before payment.
Before processing starts
If you request cancellation before work begins, before a refill is submitted, before activation processing starts, and before a carrier or payment-dependent transaction is initiated, your order may be eligible for cancellation or refund subject to any payment processor limitations.
After processing starts
Service fees may become non-refundable after work begins, after account or device details are reviewed, after a bill-payment request is submitted, after an activation request is prepared, or after a refill/activation request is submitted to an applicable provider or carrier system.
Completed digital transactions
Completed refills, successful activations, issued digital service credits, carrier-imposed charges, and completed prepaid transactions may not be refundable. Many prepaid carrier transactions are final once submitted successfully.
Incorrect customer information
Orders delayed or failed because of incorrect phone numbers, wrong carrier selection, wrong plan amount, incompatible devices, incorrect SIM/eSIM information, missing ZIP codes, or other inaccurate customer-provided details may not qualify for a full refund if costs or service work have already been incurred.
Duplicate orders
If you accidentally place a duplicate order, contact us immediately with both order numbers. A refund may be possible if the duplicate request has not been processed or submitted.
Carrier delays and eligibility issues
Carrier outages, account holds, device incompatibility, porting delays, payment review, provider posting delays, or eligibility restrictions may affect timing and outcome. These issues do not automatically create refund eligibility if service work has been performed or a carrier/payment-channel transaction has been submitted or completed.
How to request a refund
Contact us with your name, order number, payment date, phone number involved in the request, and reason for the refund request. Refund reviews may require verification of order status and payment status.
Chargebacks and disputes
Please contact us first so the order can be reviewed. Chargebacks for completed digital or carrier transactions may require evidence showing the order, customer submission, service status, and delivery or processing records.
Internet Phone Refills is operated by Roshan Enterprises INC at 6309 Barker Cypress Rd # B, Houston, TX 77084, United States. We are independently operated. Eligible Verizon Prepaid, Verizon Postpaid Bill Payment, and Verizon FiOS bill payment may be handled through authorized billing/payment channels available through the VidaPay portal where available. Verizon and Fios are trademarks of Verizon Trademark Services LLC; carrier names and trademarks are used only to identify eligible services. We are not Verizon, not Verizon-owned, and not a carrier-owned website. A processing or service fee may apply and fees, charges, total due, timing, and policies are shown before payment.