Privacy Policy

1. Information you provide

When you call us, submit a request form, or otherwise contact us, you may provide:

• Contact details: name, email address, phone number, and preferred contact method.
• Request details: the phone number to refill, carrier, plan or refill amount, account ZIP code, device type, SIM/eSIM status, activation type, and IMEI only when required.
• Messages: anything you include in a request, inquiry, complaint, or order-status message.

Please provide only what's needed to process your request. Do not submit account passwords or unrelated sensitive information.

2. Information collected automatically

When you visit the Site, we and our service providers may automatically collect technical data such as IP address, device and browser type, pages viewed, referring page, and similar usage data through cookies and analytics tools.

3. How we use information

We use information to:

• Process and follow up on your refill, activation, or request;
• Respond to questions, complaints, and order-status inquiries;
• Verify details, prevent fraud and abuse, and maintain security;
• Operate, measure, and improve the Site;
• Comply with legal obligations.

4. How we share information

We do not sell your personal information. We share it only as needed to:

• Fulfill your request — with wireless carriers and related providers whose systems are required to process a refill or activation;
• Operate the Site — with service providers such as hosting, email, analytics, and, if applicable, payment processors, under appropriate confidentiality obligations;
• Comply with law — to respond to lawful requests, enforce our terms, or protect rights, safety, and property.

5. Cookies and analytics

The Site uses cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings; disabling some cookies may affect Site features.

6. Data retention

We keep information for as long as needed to process your request, meet legal and record-keeping requirements, and resolve disputes, then delete or de-identify it.

7. Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — another reason not to send passwords or unnecessary sensitive data.

8. Your privacy choices and California rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential marketing messages by contacting us. California residents may have additional rights under applicable California privacy laws, including rights to know, correct, delete, and limit certain use of personal information where those laws apply.

Depending on your state, for example California residents under the CCPA/CPRA, you may have additional rights, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information.

9. Children's privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13, or the minimum age in your jurisdiction.

10. Third-party and carrier sites

The Site may reference or link to carrier or third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version posted on this page, with its effective date, applies to your use of the Site.

12. Contact us

Questions or requests about this Privacy Policy:

• Internet Phone Refills & Activations
• Email: contact@internetphonerefill.com
• Phone: (888) 769-3187
• Serving customers in the United States.

13. Billing and account data

For eligible bill-payment requests, information may be used to verify provider, account, service address, billing ZIP, amount, payment status, and transaction outcome. Do not submit carrier-login passwords, one-time codes, PINs, or unrelated sensitive information.